For Friends and Family Community Members

Terms & Conditions


IMPORTANT NOTICE: It is illegal to sell alcohol to any person under the age of 18. By placing an order, you must confirm that you are 18 years old or above. You must ensure that no other person except yourself shall use your login to purchase alcohol products and a person aged 18 or above (identification required) must be present to take delivery, otherwise delivery shall be withdrawn and attempted at another time to be agreed between you and us at your own cost.


  1. General

1.1.       This website Pernod Ricard Direct ( is operated by Pernod Ricard Hong Kong & Macau, a division of Pernod Ricard Asia Duty Free Limited. In these terms & conditions (“T&C”), “PRHK&M” or “we” means “Pernod Ricard Hong Kong & Macau, a division of Pernod Ricard Asia Duty Free Limited” and “Customer” or “you” means any person who places an order with us.

1.2.       Please read these terms and conditions carefully before using the website. By using the site or any part of it, you agree that you have read these terms and conditions and that you accept and agree to be bound by them.

1.3.       These T&C may be varied by PRHK&M from time to time without prior notice.


  1. Prices

2.1.       The prices set out in this website may be altered by PRHK&M at any time without prior notice.

2.2.       Prices quoted include all applicable taxes and duties and are in Hong Kong dollars.


  1. Orders

3.1.       When placing an order with PRHK&M, you confirm that all the details that you have provided in completing the order are true and correct.

3.2.       It is a condition of purchase that you verify that you are 18 years of age or over. All orders are subject to acceptance by PRHK&M in its sole discretion.

3.3.       Supply of products is subject to availability and to any order minimums and limits imposed in respect of a product by PRHK&M. If we do not have enough stock to fulfil the entire order, we will notify you, cancel the part with insufficient stock and proceed with the rest of the order (subject to any applicable order minimums or limits in respect of a product). The total value of orders is subject to a rolling annual limit of HK$20,000 per Customer.

3.4.       Once an order has been accepted, the Customer cannot cancel an order nor change the delivery date unless otherwise agreed by PRHK&M.

3.5.       Where an order for a wine vintage is not available, another vintage may be substituted.

3.6.       Any specials, promotions, clearances, offers and discounted items are subject to their specific terms and conditions and are available while stocks last unless otherwise indicated.


  1. Delivery

4.1.       Products can be delivered to any address located in Hong Kong Island, Kowloon, New Territories, Tung Chung, Discovery Bay and Ma Wan, which is designated by the Customer at time of check-out. For any order of alcoholic beverages of HK$1,500 or above, you can enjoy free delivery to your designated address, except for Tung Chung, Discovery Bay and Ma Wan where a delivery charge of HK$185 shall apply regardless of the order amount. For any order of alcoholic beverages below HK$1,500, a delivery charge of HK$110 shall apply (except for Tung Chung, Discovery Bay and Ma Wan where the delivery charge shall remain HK$185). For the avoidance of doubt, the requirement of delivery charge shall be determined solely based on the total amount of alcohol products purchased. No delivery charge shall apply to the purchase of tickets for lifestyle experience.

4.2.       We shall retain ownership of the products until we receive full payment of the product. Risks of damage to or loss of the products shall pass to the Customer upon delivery of the products.

4.3.       If your order is being accepted, a confirmation will be sent, specifying the date and delivery time. Please ensure that at the time of delivery, the recipient collecting the goods must be at least 18 years old. Time of delivery shall not be of the essence, and any dates specified by us for delivery of the products are approximate only. PRHK&M shall not be responsible for and does not accept liability for late delivery of products.

4.4.       On the date of delivery, our courier will contact you to confirm the appointment before arrival. In the event nobody is at the delivery address at the time of arrival or the recipient collecting the goods is below 18 years old, a re-delivery will be arranged. The cost of re-delivery shall be in accordance with those as set out in clause 4.1 and shall be borne by the Customer. At the time of re-delivery, the Customer must pay the re-delivery cost in cash and pass it to our courier.

4.5.       Orders are usually dispatched between 09:00 – 18:00 from Monday to Saturday (except public holidays), except that deliveries to outlying islands will be made on Wednesday only. Under exceptional circumstances, delivery schedule may be subject to change without prior notice but PRHK&M shall endeavor to inform you the updated delivery schedule as soon as possible.

4.6.       Each order may only be sent to one delivery address. If you need to send products to more than one delivery address, you will need to place a separate order. Address cannot be changed once an order is confirmed.


  1. Payment

5.1.       Payment terms are payment on order.

5.2.       PRHK&M accepts the following forms of online payment: Alipay, WeChat Pay, Visa, Master or Amex credit cards.

5.3.       We shall use reasonable endeavors to provide secure online transactions for you. Personal information including your name, address and credit card number is encrypted to prevent your information from being intercepted or read by unauthorized persons.

5.4.       PRHK&M will not be responsible for any damages, consequential losses (whether direct or indirect) suffered by anyone whose online payment account or credit card is fraudulently used or used in an unauthorized manner.

5.5        The Customer shall ensure that the online payment account or credit card used is valid, personal (corporate credit card is not accepted) and under the Customer’s own name.


  1. Returns

6.1.       You may request for return of any products delivered to you which fail to be of satisfactory quality, fit for their intended use or comply with the applicable statutory and regulatory requirements in any material respect, provided that you serve a written notice of rejection to PRHK&M. Any request for return must include the relevant sales receipt and such details regarding the defective products as PRHK&M may reasonably require.

6.2.       The Customer understands and accepts that (i) minor cosmetic defects on the gift box or bottle label shall not entitle you to reject the products; and (ii) the discounted goods pursuant to clause 3.6 may contain more or major packaging defects and cannot be returned or granted additional discounts.

6.3.       If your request for return is accepted by us, PRHK&M shall provide you with a replacement for the returned product, provided that you must keep the returned product and make it available for collection by PRHK&M. To such extent, PRHK&M shall have no further liability in respect of the rejected product.


  1. Website Content

7.1.       PRHK&M may make changes to the contents at this site, or to the products and services described, at any time without prior notice.

7.2.       Information published at this site refers to products and services offered in Hong Kong.


  1. Liability

8.1.       Subject to any relevant statutory provision, these T&C contain the entire agreement between PRHK&M and the Customer and all representations, warranties and agreements (whether express or implied and whether statutory or otherwise) are expressly excluded. PRHK&M's liability is limited to the cost of replacing the products.

8.2.       Contents of the site do not constitute advice and should not be relied upon in making, or refraining from making, any decision.

8.3.       To the extent permitted by law, PRHK&M disclaims all liability (however arising) in connection with any loss and/or damage, arising out of or in connection with any use of, or inability to use, all or any part of the content, the site and/or any website to which the site is linked, or any action taken (or refrained from being taken) as a result of using any of these.

8.4.       Nothing expressed or implied in these T&C will confer a liability on PRHK&M in respect of any indirect, consequential or special loss, loss of profit, damage, cost or expense.


  1. Third Party Sites

This website may contain links to third party sites. The links do not indicate any endorsement of PRHK&M of the site or the products or services provided at those sites. The Customer accesses those sites and uses the products and services made available at those sites solely at their own risk.


  1. Promotional Codes

Any promotional codes offered by PRHK&M cannot be exchanged for cash, used in conjunction with one another, re-used on another transaction, or partially used across multiple orders.


  1. On-Supply of Products

11.1.     The products purchased are only intended for your personal enjoyment. You must not sell nor solicit sale of our products to any third parties (even if without making any profit from resale). In no event shall the Customer use the products for business or resale purpose whether in Hong Kong or overseas.

11.2.     The Customer must indemnify PRHK&M against all claims, actions, liabilities, charges, expenses, losses damages and costs (whether incurred by or awarded against PRHK&M) arising out of or in connection with a breach of clause 11.1 by the Customer.


  1. Account Registration

12.1.     You may only purchase from PRHK&M after you have successfully registered an account. By registering an account with us, you acknowledge that you are aware of and fully agree with these T&C and that all transactions conducted with PRHK&M will be subject to these T&C only.

12.2.     Eligibility:

  1. a)         You must be 18 years old or above in order to register an account; and
  2. b)         You must be friends and family members nominated by an employee of PRHK&M; or be invited by PRHK&M in its sole discretion. If at any time the person who nominated you no longer is an employee of PRHK&M; or PRHK&M decides to terminate your account in its sole discretion, your account will be revoked; and
  3. c)          you must not be an employee; officer of; or a direct relative of an employee or officer of, a competitor of PRHK&M (producer or distributor of wine, champagne and/or spirits) or a liquor retailer (online or otherwise).  If at any time any of the circumstances of this paragraph (c) apply to the Customer they must immediately notify PRHK&M.

PRHK&M reserves the right to reject any application for account registration and also the right to terminate any account at its sole discretion. Account may also be granted outside the eligibility requirements above at PRHK&M's sole discretion.

12.3.     Registration of an account is free and there is no further commitment or obligations. We encourage Customer to make reasonable and responsible purchases of our products and engage in other opportunities that may be made available from time to time.

12.4.     PRHK&M grants you a single, non-exclusive, limited personal license to access and use its website subject to your continued compliance with these T&C. You may not transfer or share your right to access or use the website. Failure to comply with this clause 12.4 may result in your account being terminated by PRHK&M.

12.5.     The Pernod Ricard Direct website is an exclusive community. In order to protect the exclusivity of our community, friends and family members of our staff cannot invite others to become customers, further they are restricted from publicly advertising prices on or access to the website by any form of media unless expressly authorized in writing by PRHK&M.

12.6. We are committed to safeguarding the privacy of individuals with respect to personal data. We shall ensure that our policies and practices in relation to the collection, use, retention, transfer and access of personal data comply with the requirements of the Personal Data (Privacy) Ordinance (Chapter 486) under the laws of Hong Kong. Please refer to our Privacy Policy for details.

12.7.     You shall be responsible for maintaining the confidentiality of the prices offered on Pernod Ricard Direct website, as well as your own login and password. You shall be solely responsible for any damages arising from unauthorized access to the site caused by or connected with the disclosure of your login and/or password by yourself. Disclosure of the prices offered by PRHK&M to any third party would be deemed a material breach of these T&C, which may result in immediate termination of your account and recovery by PRHK&M of any damages that it suffered from you.

12.8.     You shall be deemed to have the authority to own and control access to the email address provided by you.


  1. Responsible Consumption of Alcohol

PRHK&M supports responsible consumption of alcohol and recommends alcohol to be enjoyed in moderation. The Customer shall therefore warrant that any person you are obtaining the products for is also 18 years old or above.

Customers are encouraged to visit the following websites to understand more about responsible drinking:


  1. Governing Laws and Dispute Resolution

These T&C are governed by and construed in accordance with the laws of Hong Kong and are subject to the exclusive jurisdiction of the courts of Hong Kong. In the event of any disputes, controversy, or claim arising out of or relating to these Terms & Conditions, the parties shall use their best efforts to resolve and settle their difference in an amicable way, and if not possible, PRHK&M reserves the right of final decision.